Resolved -
The login issues affecting some users have been resolved, and access to the app has been fully restored.
The disruption was caused by an issue with a third-party infrastructure provider that impacted our authentication flow. The provider has resolved the underlying issue, and our services are operating normally.
We apologize for the inconvenience and appreciate your patience while we worked to restore service.
Jul 17, 12:26 EDT
Update -
We are continuing to investigate this issue.
Jul 17, 11:38 EDT
Update -
We are continuing to investigate this issue.
Jul 17, 11:37 EDT
Investigating -
We're currently investigating an issue with Auth0 that is preventing some users from accessing App.
Our team is actively working with our authentication provider to identify the cause and restore access as quickly as possible.
We'll provide another update as soon as we have more information. Thank you for your patience.
Jul 17, 11:15 EDT